GPT-5.The super-routing + AI agent platform for premier brands. Every message goes to the best resolver on earth, and we guarantee the outcome. One team. One rate. 100% finished.
The Switch, live: every message routed to the best resolver on earth. Illustrative data.
Illustrative partners.
Chat, voice, email, and WhatsApp in one inbox. Your customers never repeat themselves. Live on your helpdesk in days.
Your docs, your policies, your tone. Tested in thousands of simulations before the first customer ever sees them.
AI resolves the routine in seconds. The big moments go to a named specialist who already has the full story. No hold music.
Every message, scanned against every resolver on earth. Illustrative data.
Every message gets the best mind for the job: the fastest model, the deepest one, or a human. Automatically, and you see every route.
One live scoreboard for the whole operation. AI and people on the same metrics, the same page.
Escalation isn't a dead end here. It's a promotion, to a named person who already knows everything.
Every channel, one customer memory that follows the conversation from AI to specialist without a seam. Platforms cover the easy 80%. We answer 100%, because the humans are ours too.
No workflow builders to babysit, no vendor tickets. A resident Solenia engineer builds your agents, owns the escalation logic, and answers to your metrics. Not a better steering wheel. A driver.
We don't just monitor quality with dashboards. We employ the specialists, QA every interaction on both sides, and contractually guarantee CSAT across AI and human handling. Not a smoke detector. The fire department.
A simple per-conversation rate plus a platform fee. The rate is the same whether a model resolves it in two seconds or a specialist takes the call. No separate outsourcing bill. No surprise meter.
Every Solenia account ships with a resident engineer: a builder who learns your stack, constructs your agents by hand, and tunes them weekly against your metrics. You don't file vendor tickets. You text Priya.
You write the rules in plain English. Your engineer refines them. Nothing ships untested. Illustrative data.
The conversations that decide loyalty are never routine. Ours go to career specialists, trained for months, coached on every interaction, working in 30+ languages across every time zone.
Manila · PHTISix years resolving the hardest insurance escalations. 99.1% quality score.
“The AI handles the queue. I get the conversations where I can actually change someone's day.”
Bogotá · COTDFormer hotel concierge. Handles premium accounts in Spanish, English, and Portuguese.
“People can hear the difference when you have time to care. Now I always have time.”
Lisbon · WETABuilt service teams for two global retail brands before joining Solenia's founding floor.
“Our promise is simple: the harder the problem, the better we get.”
Illustrative figures from modeled deployment.
A flat per-conversation rate plus an annual platform fee. The rate doesn't change when a specialist takes over. AI or human, it's the same price. No separate outsourcing contract, no seat licenses, no surprise meter.
We run customer service as one team: AI agents answer the routine instantly on every channel, and our trained specialists take everything that deserves a human, with the full story attached. You get one subscription, one set of metrics, and one promise on quality.
It doesn't have to. Most clients keep a core internal team for product-critical work and let Solenia absorb volume, languages, and time zones. We'll model both paths with you in week one, honestly.
One flat rate per conversation, plus an annual platform fee that covers your dedicated engineer and the tooling. The rate is identical whether AI resolves it in two seconds or a specialist takes the call. Escalating the hard conversations never costs you extra, and you never carry a separate outsourcing bill.
All of them. That's the point. Every message is routed to the best model alive that day: frontier models for deep reasoning, flash models for instant answers, on-prem open models for regulated flows. You see every route and what it cost.
First channel live inside 30 days. Your dedicated engineer is on the account from day one.
The sun never sets on your customers · get routed below
founder desk · humanA human — not a sequence — reads this and replies within one business day. No hold. No repeating yourself. That's sort of our whole thing.